Billing & pricing
Plans, checkout, subscriptions, and refunds — your card never touches our servers.
Pricing explained (and why it’s flat)
Free forever, or a flat Pro license — never a per-message meter. Here's exactly what each tier costs and includes.
Read →How checkout works
Pick a plan, pay on socialmate.app via FastSpring, and your license key arrives by email.
Read →Payment methods & security (PCI / FastSpring)
Your card never touches our servers. Here's who processes payments and what we do (and don't) store.
Read →Manage your subscription
Seats, renewal dates, cancel or resume, and payment history — everything lives on your license card at socialmate.app/account.
Read →Changing your billing period (Monthly ↔ Annual)
Each subscription keeps its billing period. To change terms, add a license on the new term, move your devices over, and let the old one run…
Read →Cancel your subscription
Cancel any time. Here's what happens to your access and your data when you do.
Read →Refunds
Free download + a 7-day trial before you pay, so all sales are final — here's how cancellation and legally required refunds work.
Read →Invoices, receipts & VAT
Download receipts, add a VAT/Tax ID, and get a proper invoice for your records.
Read →Failed payments & how we retry
If a renewal payment fails, your Pro doesn't vanish — here's the grace and retry process.
Read →Can’t find an answer? Open a ticket or email [email protected]. Live service status: status page.