WordPress plugin
The free Messaging & AI Agent plugin — order updates, sign-in codes, chat buttons and the agent.
How do I install and connect the WordPress plugin?
Upload the plugin, then create one connection token in the SocialMate app and open wp-admin with it filled in (or paste it) — it links mess…
Read →What works on the Free plan with the WordPress plugin?
Every event as a message — order updates, basket reminders, back in stock, bookings, forms, alerts — plus sign-in codes and chat buttons wo…
Read →Why didn’t a WhatsApp order message go out?
Look in Activity → Messages sent first. Messages wait while SocialMate or the number is offline (for up to a day), and an event that is off…
Read →How do I add sign-in with a WhatsApp code?
Customers type their number, get a six-digit code from your WhatsApp and are signed in — on the shop account page, the WordPress login or a…
Read →How do I add a WhatsApp chat button to my site?
A floating button, product and basket buttons, or a shortcode — each opens WhatsApp with the first message already typed. No server, no key…
Read →Can I use the WordPress plugin without WooCommerce?
Yes. Booking and form events, sign-in codes, chat buttons, alerts to you and the Claude Agent (site search, bookings, forms) all work on a …
Read →Can’t find an answer? Open a ticket or email [email protected]. Live service status: status page.