Skip to content
SocialMate
Sign in Download free
Knowledge base Troubleshooting

Webhooks aren’t delivering

No events arriving? Use the Test button, check the delivery log, and verify your endpoint and signature.

1 min read Updated July 14, 2026

Webhooks are reliable, but a receiving endpoint can quietly reject deliveries. Diagnose it in minutes.

The Test button sends a sample delivery and shows the result.
The Test button sends a sample delivery and shows the result.

Diagnose

  1. Hit Test. If the test delivery fails, the problem is your endpoint, not SocialMate.
  2. Check the delivery log. Each attempt is recorded with status — failures retry with backoff (5s → 25s → 125s).
  3. Confirm the URL is reachable. For cloud receivers, use your named tunnel URL, not localhost.
  4. Verify the signature correctly. If you set an HMAC secret, your endpoint must accept the valid HMAC-SHA256 signature, not reject it.
  5. Mind the Free quota. Free allows 2 endpoints, 9 free events, 100 deliveries/day. Hitting that caps delivery until reset.

Tip. Subscribe to exactly the events you need. Fewer, well-chosen events are easier to debug and stay within quota.

Was this helpful?

Still stuck — open a ticket · Back to all articles

Related articles

The app won’t connect to WhatsApp

Connection stuck, dropping, or showing offline? Work through these checks.

Read →

The QR code won’t scan

If the QR won't scan or keeps expiring, try these — or switch to a pairing code.

Read →

My license key won’t activate

Activation failing? It's almost always a seat, a typo, or a network blip — here's how to tell.

Read →
Free forever · no card Download free