Troubleshooting
When something is off — fix it fast.
The app won’t connect to WhatsApp
Connection stuck, dropping, or showing offline? Work through these checks.
Read →The QR code won’t scan
If the QR won't scan or keeps expiring, try these — or switch to a pairing code.
Read →My license key won’t activate
Activation failing? It's almost always a seat, a typo, or a network blip — here's how to tell.
Read →Messages are stuck in the queue
Queued items not sending? Usually it's rate limits, warming, night pause, or a paused account doing its job.
Read →The Cloudflare tunnel won’t start
Tunnel stuck offline or flapping? Check the download, the network, and (for named tunnels) the wizard steps.
Read →Webhooks aren’t delivering
No events arriving? Use the Test button, check the delivery log, and verify your endpoint and signature.
Read →Sync is stuck or messages are missing
Most "missing messages" are a gap waiting to be filled — here's how to check and re-run sync.
Read →Updating & resetting app state
How updates work, switching to the beta channel, and safely resetting when you need a clean slate.
Read →Can’t find an answer? Open a ticket or email [email protected]. Live service status: status page.