We want you on Pro because it’s genuinely useful — not because you’re stuck. If it isn’t right for you, reach out.
Our refund policy
SocialMate is free to download and includes a 7-day trial of Pro before you pay, so you can evaluate everything first. Because of that, paid subscriptions are non-refundable — except where a refund is required by applicable consumer-protection law, which we always honor. See the full Refund Policy.
- Prefer to stop paying? You can cancel anytime — your plan runs to the end of the period you already paid for and then stops renewing.
- Charged in error (double charge, charged after cancelling)? Email [email protected] from your purchase email and we’ll work with FastSpring to make it right.
- Entitled to a refund under your local law? Contact us and, because FastSpring is the merchant of record, FastSpring will process it back to your original payment method.
Good to know. Because FastSpring is the merchant of record, any refund appears from FastSpring on your statement, and processing time depends on your bank.
Before you ask for a refund for something not working, check Troubleshooting or contact support — most issues are a quick fix.
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